Become a Technical Implementation Expert at BCES Global, leading product onboarding and client success initiatives within our SaaS framework. This role is vital for ensuring effective user adoption.
As a customer-facing specialist, you will implement and configure the platform for new clients while managing support and training sessions. Your technical expertise will empower users and drive satisfaction levels.
Key Responsibilities: • Guide full-cycle platform implementations for current clients • Configure specific client setups and maintain standards • Provide customer support and escalate issues as needed • Conduct product demonstrations for sales support • Develop training materials and onboarding documentation
Requirements: • Bachelor’s degree in IT or related field • 3-5 years in software implementation or similar roles • PMP Certification preferred • Excellent communication and relationship-building skills • Must be able to travel across North America
Lead client success and product effectiveness in this pivotal Technical Implementation Expert role at BCES Global. #J-18808-Ljbffr
📌 Technical Implementation Expert at BCES Global (Montreal)
🏢 Socket.dev
📍 Montreal
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