Dure de l''emploi: Permanent Langue de travail: Bilingue Heures de travail: 40 hours per week Education: Exprience: Education College/CEGEP or equivalent experience Work site environment Motor vehicles Work setting Help desk Information technology Information technology (IT) infrastructure Information technology (IT) service provider Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Supervision No supervision responsibility Computer and technology knowledge Information Technology Infrastructure Library (ITIL) MAC Device drivers Networking software Networking hardware Networking security Extranet Intranet Internet Servers Desktop applications Enterprise Applications Integration (EAI)



File management software Security software Multimedia software Word processing software Presentation software Mail server software Communication software 3D graphic software Image editing software Project management software HTML editing software Desktop publishing software Database software Mac OS Quick Books MS Active Directory MS Office MS Windows SQL Share

Point Spreadsheet TCP/IP Wireless networks XML Type of experience Call centre Area of work experience Information technology (IT) service delivery Area of specialization Technical support Security and safety Criminal record check Driver''s validity licence check Transportation/travel information Own vehicle Valid driver''s licence Travel expenses paid by employer Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty Screening questions Do you have experience working in this field? Do you have the required certifications listed in the job posting? Experience 3 years to less than 5 years Workplace information On the road job Health benefits Dental plan Disability benefits Health care plan Paramedical services coverage Financial advantages As per collective agreement Mileage paid Night shift premium Other benefits Free parking available Learning/training paid by employer Paid time off (volunteering or personal days) Team building opportunities

📌 deskside support technician (Montreal)
🏢 CISM Gestion Informatique
📍 Montreal