Solutions Architect (Ontario)

Solutions Architect (Ontario)

24 Aug
|
Envision Technology Solutions
|
Ontario

24 Aug

Envision Technology Solutions

Ontario

We are looking for an experienced IVR / Contact Centre Solution Architect with solid expertise in Salesforce Service Cloud Voice (SCV) and Amazon Connect to design and implement scalable voice-enabled contact centre solutions.

Salesforce Service Cloud Voice & Amazon Connect

CRM, telephony & Contact Centre operations

Omni-Channel routing for voice & digital channels

Salesforce Apex, Flows & Process Builder

Salesforce integration with internal/external systems

Translate business requirements into technical solutions

Troubleshooting and solution implementation

Team leadership and deployment support

Experience with telephony service providers preferred

Ideal Candidate:
A strong Solution Architect who can bridge Salesforce, telephony, IVR, and customer service operations while leading technical teams and delivering scalable contact centre solutions.

#J-18808-Ljbffr

📌 Solutions Architect (Ontario)
🏢 Envision Technology Solutions
📍 Ontario

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