IntouchCX is seeking a Director of Contact Center Operations to enhance workforce management and client relationships. Drive growth, culture, and performance optimization daily.

In this pivotal role, you will ensure operational excellence across all contact center functions, infused with IntouchCX's culture of empowerment and trust. Candidates should have extensive experience in managing teams while being adept in performance metrics and client satisfaction strategies.

Key Responsibilities:
• Optimize performance through internal KPIs
• Develop and implement staffing strategies
• Create motivational incentives for team inspiration
• Maintain operational statistics and financial reporting
• Conduct audits to ensure corporate compliance

Requirements:
• Business diploma or degree preferred
• 7-9 years in leadership roles within contact centers
• Proven experience in client relationship management
• Excellent organizational skills for tight deadlines
• Motivated to meet internal business KPIs

Bring your leadership and operational expertise to the forefront at IntouchCX.
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📌 Director of Contact Center Operations (Manitoba)
🏢 Intouchcx
📍 Manitoba