Shape ITSM solutions as a Senior Business Analyst with the Government of Newfoundland & Labrador. Engage with stakeholders while working in a hybrid environment to enhance service delivery.

Join the Infrastructure & Cybersecurity Branch within the OCIO as a Senior Business Analyst. Your primary focus will be leading the requirements gathering and analysis for ITSM modernization projects. You will interface with IT and business teams to document existing processes, identify gaps, and develop current workflows tailored to operational needs.

Key Responsibilities:
• Conduct stakeholder workshops and process-mapping sessions
• Create Business Requirements Documents (BRDs) and user stories
• Validate proposed ITSM solutions and vendor configurations




• Analyze integration requirements with enterprise systems
• Oversee historical ITSM data migration strategies

Requirements:
• 7+ years in Business Analysis and ITSM projects
• Expertise in conducting gap analysis and stakeholder workshops
• Experience with ITIL frameworks and ITSM platforms
• Strong collaboration skills across technical and business teams
• Proven ability to develop effective communication strategies

Bring your analytical skills and ITSM experience to support the modernization efforts within the government.
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📌 ITSM Modernization Senior Business Analyst (Newfoundland and Labrador)
🏢 SereneAid
📍 Newfoundland and Labrador