Enhance product quality as a Quality Assurance Engineer at Merrithew, located in Scarborough, ON. Lead customer complaint resolutions and implement innovative quality management strategies.
This influential role demands a blend of technical and interpersonal skills to resolve warranty issues and improve customer interactions. The candidate will interface with multiple departments, ensuring quality standards are met throughout the organization. Strong experience in data analysis and complaint handling is essential.
Key Responsibilities:
• Manage customer complaints and warranty claims
• Lead cross-functional investigations with technical teams
• Analyze quality data to inform management decisions
• Present findings and corrective actions to stakeholders
• Foster a culture of quality awareness across the company
Requirements:
• Bachelor's degree in a relevant field
• 5–7 years of progressive experience in quality engineering
• Familiarity with data analysis and reporting tools
• Strong organizational and problem-solving abilities
• Experience in customer service setting preferred
Join Merrithew to drive quality improvements and foster customer satisfaction.
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