Become a pivotal part of Sofina as a Claims Investigator specializing in Supply Chain. You will tackle customer claims effectively, focusing on root causes and cooperative solutions.

Reporting to the Manager of Customer Claims, your role will involve investigating claims, gathering necessary documentation, and communicating findings to internal stakeholders. Your proactive approach will help identify performance improvement areas, contributing to a better customer experience while striving for compliance.

Key Responsibilities:
• Monitor KPI metrics to enhance performance
• Ensure accurate filing of claim documentation
• Conduct weekly report preparations for stakeholders
• Use internal tools to manage OTIF claims promptly
• Train supply chain specialists on claim processes

Requirements:
• Degree in Business with 1-3 years experience
• Experience in the consumer packaged goods sector
• Knowledgeable in MS Office tools
• Exceptional verbal and written communication skills
• Strong analytical and negotiation abilities

Contribute to Sofina's operational excellence by addressing customer claims and driving compliance initiatives.
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📌 Claims Investigator in Supply Chain (Ontario)
🏢 Sofina Foods Canada
📍 Ontario