Join Softchoice as an ITIL Specialist, where your skills in service management and analytics will thrive. In this practitioner-level role, you'll focus on ITSM governance and continual improvement, ensuring operational excellence.

Your primary responsibility will be to drive performance visibility for Incident Management and Request Fulfillment. You'll maintain critical KPIs, manage SLA compliance, and support the service management team with best practice guidance. Collaboration with cross-functional teams will help you lead significant governance initiatives.

Key Responsibilities:
• Own the governance framework for ITSM practices
• Produce operational performance reports for stakeholders
• Analyze SLA performance and drive remediation actions




• Conduct post-incident reviews for major service disruptions
• Maintain ITSM Practice Framework documentation

Requirements:
• 5+ years in ITSM governance or similar roles
• ITIL 4 Foundation certification required
• Expertise in ServiceNow; familiarity with ITSM processes
• Excellent facilitation and mentorship abilities
• Proven experience in continual service improvement programs

Contribute your ITIL expertise to enhance service quality and drive impactful initiatives at Softchoice.
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📌 ITIL Specialist in Service Management (Alberta)
🏢 Softchoice
📍 Alberta