Join TD in Toronto as a Senior Business Support Analyst, dedicated to optimizing Cloud Data Platform support processes. Leverage AI and Azure capabilities to transform customer experiences.
In this expert role, you'll be responsible for enhancing operational readiness and scalability across the Cloud Data Platform. You will manage support requests meticulously, incorporating AI technologies to improve knowledge access and service delivery, while ensuring stakeholder collaboration.
Key Responsibilities:
• Enhance Cloud Data Platform operational efficiency
• Oversee support ticket life cycle from intake to resolution
• Implement AI-driven support capabilities
• Develop and document business processes for scalability
• Provide timely feedback on project requirements
Requirements:
• Technical certificate or undergraduate degree
• 7+ years in business support operations
• Familiarity with BI tools and data governance
• Solid communication skills for cross-functional collaboration
• Agile methodology experience is an asset
Become a key player at TD, transforming Cloud Data Platform support while driving efficiency and client satisfaction.
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📌 Drive Cloud Data Platform Success at TD (Ontario)
🏢 TD
📍 Ontario