Drive climate action as Carbonhound's Customer Success Manager in a hybrid role based in downtown Toronto. Engage with businesses to enhance their sustainability efforts and measure emissions effectively.
In this pivotal position, you will manage the customer journey post-sale, focusing on onboarding and engagement. Your role involves advising clients on carbon reduction strategies and translating complex emissions data into digestible guidance. A passion for climate action and relationship management is key to successfully navigating customer journeys to foster loyalty and sustainability.
Key Responsibilities:
• Own end-to-end customer relationships and success planning
• Conduct proactive check-ins and strategic planning sessions
• Aid customers in emissions calculations and reduction initiatives
• Identify retention risks and implement proactive success plans
• Develop scalable onboarding materials and best practices
Requirements:
• Experience in Greenhouse Gas Inventory reports
• Solid understanding of carbon accounting and GHG Protocol
• Excellent communication with a customer-first approach
• Ability to manage multiple customer priorities
• Passionate about enabling decarbonization efforts
Utilize your expertise to empower organizations toward a low-carbon future with Carbonhound.
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