Job Title: PC Technical Support Associate Job Type: 10-week Contract (2.5 months) Location: 1940 Argentia Road, Mississauga Start Date: August 31st2026 End Date: November 13th 2026 Hours per week: 37.5 Shift Schedule: Monday to Friday -shift could be 8:30AM -5PM, or 8AMto 5:30PM,depending on needs of the business).

Rate : $30/hr T4 OR $34/hr Inc.

Position Summary The PC Technical Support Associate provides on-site support for issues called into the Helpdesk concerning computer and software issues for specified client groups.

Key Responsibilities Provide first level support for diverse technical issues called into the Information Systems Division, troubleshoot and support existing hardware and software: desktops/laptops/tablets.

Troubleshoot and support hardware peripherals: network printers, scanners, tablets, etc.

Support local and remote user base.

Configure and install workstations/laptops and peripherals for new associates.

Resolve assigned Helpdesk tickets within pre-determined SLA Document steps to resolution.





Act independently to resolve support calls and achieve a high percentage of incident resolution without escalation Assist on projects that require Client Services and work with L2 in roll-out of new technologies and applications for the company Advise and educate customers on procedural guidelines to ensure a complete solution to their technical or service questions Identify unique or recurring customer/technical problems Provide input to management to prevent recurrence Control and documentation of assets issued/received.

Maintain and keep up to date all Service Now tickets assigned within a timely fashion.

Coordinate and work closely with Technical Coordinators in roll out of recent technologies and applications for the company Participate as a resource on department/corporate IT projects and communicate with team leads as required.

Qualifications: Minimum 2 + year technical workstation/laptop support experience MCP A+ required Working knowledge of Windows 10 and MAC OS operating systems Working knowledge of personal/MAC computers and troubleshooting techniques for software/hardware and network infrastructure Ability to build and configure personal/MAC computers.

Knowledge of: imaging systems (such as SCCM), anti-virus systems, Outlook/Exchange, VPN and wireless Strong working knowledge of Microsoft Office suite of products Ability to work flexible hours Ability to work independently, as well as, in a team environment

📌 PC Technical Support Associate (Mississauga)
🏢 PeopleToGo
📍 Mississauga