Role: IBMS (Operative BMS) SME Techno-Functional Analyst - (FULLY REMOTE) L1/L2/L3 support for IBMS (Operative BMS) Location: Canada Fully REMOTE Client - Telecom Domain Role Descriptions: Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment

Troubleshoot issues in scheduling| ad sales| traffic| and billing modules

Handle incidents| service requests| and user queries via ticketing tools

Perform SQL-based database troubleshooting| data validation| and fixes

Investigate and resolve data inconsistencies and system integration issues

Conduct root cause analysis (RCA) and ensure SLA adherence

Support user access| configurations| and minor enhancements

Work closely with sales| traffic| finance| and technical teams Essential Skills: Strong experience in Operative IBMS BMS system

Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)Hands-on SQL & database troubleshooting (mandatory)Experience in helpdesk / EUC support environment

Familiarity with Service

Now/JIRA or similar tools

Robust analytical| problem-solving| and communication skills

Understanding of infrastructure / EUC environment (VDI| VPN| etc.)Knowledge of integrations and reporting tools

📌 IBMS (Operative BMS) SME – Techno-Functional Analyst - (FULLY REMOTE)
🏢 Atlantis IT Group
📍 Toronto