As a Strategic Partnership Manager, you will play a critical role in leading initiatives, driving high value vendor relationships, optimizing third-party performance, and enabling strong business outcomes through strategic sourcing, contracting, partnership management and governance.

You will collaborate across multiple business areas to ensure competitive agreements are secured, manage risks effectively, and deliver exceptional service to our internal stakeholders, customers and vendors.

Key success factors for this role include effective contract execution, risk mitigation, vendor performance outcomes, stakeholder satisfaction, and achievement of commercial objectives.
**Key Accountabilities**
Vendor Contracting
Provide leadership and subject matter expertise across procurement, business projects and outsourcing initiatives, including the development, end-to-end negotiation, contract drafting, risk concurrence and management of high value contracts.

Lead end-to-end contracting activities with key stakeholders across Business Units, Procurement, Vendor Information Security, Legal, Risk, and Vendor Governance, including RFIs (Requests for Information), RFPs (Requests for Proposals), MSAs (Master Service Agreements), SOWs (Statements of Work), amendments, change requests, work orders, and NDAs (Non-Disclosure Agreements).

Ensure best-in-class service delivery and competitive commercial agreements by engaging appropriate stakeholder groups, optimizing total cost of ownership, driving long-term partnership value, and adhering to required project, operational, procurement, and risk frameworks.

Function as a trusted advisor, ensuring alignment with all Procurement policies, sourcing best practices, and enterprise standards related to contracting.

Relationship Management
Build proactive and trusted partnerships with business stakeholders, Procurement, Legal, Risk, and Vendor Governance teams to identify cost-effective, innovative solutions that enhance product and service delivery.

Partner closely with Vendor Governance Risk Management, Vendor Information Security Management, Operational Risk, Data Governance, Legal and other required stakeholders to appropriately assess, mitigate, and manage third-party risk (including supporting the following activities: third-party risk assessments, business continuity planning, concentration risk analysis and exit planning activities).

Build collaborative relationships with vendors and serve as a key liaison between vendors and business units to foster strong collaboration, maintain strategic alignment, and ensure vendors are positioned to deliver optimal performance and innovation.

Vendor Performance Management
Oversee vendor stakeholder compliance with all enterprise risk policies and ensure that vendors meet requirements set out by Vendor Governance—such as risk assessments, performance scorecards, audits, and business continuity planning.

Develop deep expertise in existing and future contracts, ensuring a full understanding of vendor obligations, KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).

Establish, track, and report on KPIs, SLAs, contractual obligations as well as strategic objectives to measure vendor performance and identify gaps or issues requiring corrective action.

Conduct regular performance reviews, operational meetings,



working group meetings, and touchpoints to ensure strategic alignment, address emerging issues, and strengthen vendor accountability.

Issue Management
Lead the resolution of major service disruptions related to contracted services, working with business stakeholders and vendors to restore service quickly and effectively.

Act as the primary escalation point for complex vendor related issues and disputes, driving root cause analysis and long-term corrective actions.
**Qualifications & Experience:**
Bachelor's degree or equivalent business experience, with 5+ years of experience Strategic Partnerships, Insurance, and Contracting; experience in Vendor Management, Procurement, or Strategic Sourcing would be an asset.

Strong knowledge of Insurance business, operations, procurement processes, sourcing methodologies, contract law, as well as experience with third-party risk management frameworks and regulations relevant to third-party engagements.

Proven ability to build strong internal and external relationships and navigate complex stakeholder environments.

Exceptional collaboration, negotiation, and influencing skills, with the ability to balance business needs, vendor capabilities, and contractual obligations.

Excellent communication and presentation skills, including experience presenting to senior and executive audiences.

Solid analytical, problem solving, consulting, and conflict management skills.

Highly self-motivated with a strong drive for quality outcomes and the ability to achieve results through cross-functional or indirect resources.

Proven ability to collaborate effectively, offer peer support and build strong relationships within a cohesive team.

Demonstrated project management experience.

Bilingualism (English and French) is an asset.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.





Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$92,900.00 CAD - $142,900.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Strategic Partnership Manager (Toronto)
🏢 Manulife
📍 Toronto