Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales.

Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The

Event & Guest Services Coordinator will act as a liaison between the venue, its staff, contractors, and clients to ensure details required for the successful preparation, execution, and reporting for assigned space rentals are managed in compliance with the terms of the contract, guidelines, and policies.

The Event & Guest Services Coordinator will oversee the recruitment, training, and coordination of event staff in collaboration with the Director of Events.

The Event & Guest Services Coordinator will support in-venue community recreation booking and communications with the City of Dawson Creek, user groups, and Venue Staff.

Additionally, the Event & Guest Services Coordinator will assist the Director of Events with Live Event planning and execution and administrative tasks.

The Event & Guest Services Coordinator is accountable for providing a safe and enjoyable environment for clients, guests, and staff.

This role pays an hourly rate of $24.00-$26.44 CADBenefits for Full-Time roles: Health, Dental, and Vision insurance; Pension Matching; and Paid Time Off (Vacation days, Sick days, and Statutory holidays).

This position will remain open until September 18, 2026.

Work with building clients and represent the facility to potential facility users.

Respond to inquiries regarding facility use and send out food and beverage materials.

Assist facility users in finalizing booking arrangements contracts as well as collection of deposits and prepare billing settlements

Demonstrate good customer service and communication skills to deal effectively and courteously with staff and the general public

Prepare event license agreements,



addenda, and related correspondence.

Review documents for completeness and accuracy.

Assist in following up with facility users regarding deposits, insurance and other related license agreement requirements for assigned events

Create and maintain event files; distribute and reconcile event folders and respective checklists for the department

Assist Director of Events as requested with Live Event planning and execution—including but not limited to create floor plans, room sets, wayfinding, and/or digital signage, etc.

Coordinate and execute the recruiting and training of event staff

Enter schedules and payroll hours in payroll system bi-weekly

Respond to all customer inquiries within 24 hours

Act as the liaison for the City of Dawson Creek regarding the Walking Track, community recreation bookings, and community ice bookings/scheduling when ice is in the venue.

Communicate with user groups and venue staff regarding community recreation bookings, walking track schedules, and needs for each group.

Address customer complaints and appropriately deal with critical feedback

Use historical venue data, post-event surveys and research to enhance the guest experience for guests and Clients

Complete all duties with a customer service focus through teamwork & dedication to OVG's principles

Work seamlessly with all in-house departments to ensure consistency, accuracy, and optimal financial opportunities are met throughout the set-up, the duration of, and the tear-down of all events

Perform other duties and responsibilities as assigned

Experience ina convention centre, sports facility, recreation centre, performing arts facility or other multi-purpose public assembly facility





Provide accurate facility information and superior customer service to clients, guests, and staff.

Self-motivated with excellent interpersonal and communications skills

Demonstrates the ability to function in a fast-paced high-pressure environment

Ability to work independently and as part of a team

Strong verbal and written communication skills required Detail-oriented and organized working style with effective time management skills

Abilityand willingnessto work a flexible schedule, if requested, including nights, weekends, and holidays

Demonstrated proficiency in Microsoft Office applications, including word processing, spreadsheets, and

Power

Point

Experience in AutoCAD a plus

Assist in maintaining a safe, clean, and positive environment for all staff.

Report any injuries and safety hazards to the OHS Committee.

Attend and obtain all training certificates and first aid as requested/needed, including Serving-It-Right

Any post-secondary education in a related field is considered an asset Must express a willingness to learn and adapt to a changing work environment Handle multiple tasks at one time and meet deadlines

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it.

We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence.

Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment chance.

We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

📌 Event & Guest Services Coordinator | Full-Time | Ovintiv Events Centre (Dawson Creek)
🏢 Oak View Group
📍 Dawson Creek