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Job Description

DOME Business Operations Manager

Posting Start Date: 8/22/26

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Summary

As a Senior Consultant, Business Operations, you will drive operational excellence, financial governance, and strategic planning for complex, high-impact marketing and business transformation initiatives on 1-year fixed term. You will partner with cross-functional stakeholders to oversee large-scale operational programs, optimize spend management, support annual planning cycles, and enable AI-driven process innovation. Leveraging robust business acumen, program management expertise, and an AI-native mindset, you will help design scalable operating models, improve organizational efficiency, and deliver measurable business outcomes.

What will your typical day look like?

- Lead operational initiatives focused on spend optimization, planning, and business performance.
- Manage operating budgets, financial forecasting, tracking, and reporting.
- Support strategic planning, annual planning cycles, and transformation programs.
- Develop governance frameworks, operating rhythms, and executive reporting processes.
- Partner with stakeholders across marketing, finance, operations, technology, and leadership teams.
- Identify and implement process improvements to enhance efficiency and effectiveness.
- Leverage AI and automation solutions to create scalable business processes.
- Develop business cases, operational strategies, and investment recommendations.
- Monitor program performance, risks, dependencies, and key metrics.
- Create executive presentations, dashboards, reports, and communications.
- Drive continuous improvement and operational excellence initiatives.
- Stay current on emerging technologies, AI capabilities, and industry trends.

About the team

You will be part of a collaborative and high-performing marketing team focused on accelerating the adoption of cloud technologies across Canada's public sector. The team works closely with global and regional stakeholders to deliver impactful, data-driven programs that support public sector organizations in their digital transformation journeys.

Enough about us, let's talk about you

- Bachelor's degree in Business, Finance, Economics, Marketing, Operations, Engineering, Information Systems, or a related field.
- 4-6+ years of experience in business operations, strategic planning, consulting, program management, or finance.
- Experience managing budgets, financial planning, forecasting, and governance processes.
- Strong program and project management skills across cross-functional initiatives.




- Experience developing governance frameworks, operating models, and executive reporting.
- Demonstrated success driving operational improvement and business transformation initiatives.
- Strong analytical, financial, problem-solving, and decision-support skills.
- Experience supporting strategic planning and annual planning cycles.
- Ability to influence stakeholders and collaborate across matrixed organizations.
- Excellent communication, presentation, and stakeholder management skills.
- Experience using data and insights to improve business performance.
- Ability to manage multiple priorities in fast-paced environments.
- Understanding of AI-enabled tools, automation, and digital transformation practices.

Nice to have:

- Experience supporting marketing operations, demand generation, or go-to-market teams.
- Experience managing large budgets and cost optimization initiatives.
- Experience implementing AI-enabled workflows and automation solutions.
- Familiarity with enterprise AI platforms and generative AI tools.
- Experience leading business transformation or operating model redesign initiatives.
- Knowledge of portfolio management, resource planning, and investment governance.
- Experience developing business cases, strategic recommendations, and operating plans.
- Familiarity with Agile, Scrum, or hybrid delivery methodologies.
- Experience working in large, matrixed organizations.
- Proficiency with analytics, reporting, and business intelligence tools.
- Relevant certifications in Project Management, Agile, Change Management, Business Analysis, or Operational Excellence.

Total Rewards

The salary range for this position is $80,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 adaptable benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

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📌 DOME Business Operations Manager (Toronto)
🏢 Deloitte
📍 Toronto