Job description:

Snakes & Lattes Annex is looking for a dedicated individual to fill the role of shift supervisor / keyholder.

We are looking for individuals who have a passion to serve great coffee, provide outstanding guest service and help lead our team through our high volume service hours while assisting with barista and bartending duties.

The shift supervisor / keyholder is a supportive team member that steps in and offers the help that’s needed to the staff and to the guests, and to ensure that the overall experience of Snakes & Lattes is enjoyable as soon as people step in the door. Supervisors are to act as the model employee for customer engagement and professionalism.

Shifts will be split between bartender and barista duties and keyholder duties when the location manger is not on site.

As a keyholder, some of the major responsibilities of this role will include:

- Assisting with the opening and closing of the FOH on each shift.
- Adherence to all Snakes & Lattes policies and procedures with the expectation of enforcing these policies upon other employees.
- Helping to create a safe and harassment free environment while holding others accountable
- Oversee the staff and guests during service to ensure a highly consistent level of service
- Audit and check time cards for accuracy each shift




- Completing and auditing server cash outs at the end of their shifts
- Completing daily cash audits and cash counts
- Ensuring that all cleaning, stocking, pre and post shift tasks are complete
- Managing their assigned shift by watching guest flow and addressing business needs
- Maintain familiarity with the content of all menu items, the games library, and retail selection retail
- Prepare coffee and tea program beverages in a sanitary and accurate manner, following all recipes for hot beverages
- Pour beer, wine and prepare mixed drinks and cocktails in a sanitary and accurate manner according to the orders received, following all cocktail recipes

Skills that a successful candidate will require:

- Demonstrated time management and organizational skills
- Experience working under pressure in a high stress, fast-paced environment
- Strong customer service and troubleshooting skills
- Able to perform all job duties under pressure in a polite, sensitive and professional manner
- Strong work ethic and positive team player attitude
- Professional appearance and manners at all times
- Time management and organizational skills with strong attention to detail
- Strong knowledge of food safety standards
- Interpersonal skills that allow one to work effectively in a diverse working workplace

📌 Bartender/Barista & Shift Supervisor (Toronto)
🏢 Snakes & Lattes - Annex
📍 Toronto