Fluent English and Chinese (Mandarin) are required for this position.

About Us

Goldcopy Office Solutions Inc. / CopierCopier is an established office technology company serving businesses throughout Metro Vancouver.

We provide copier and printer rentals, leasing, sales, maintenance, supplies, and document solutions.

We are looking for a reliable, organized, and customer-focused Bilingual AR & Customer Success Coordinator to join our Burnaby office.

This position combines Accounts Receivable, customer service, contract renewal follow-up, and office coordination.

Training will be provided. We welcome candidates who may be newer to AR but have robust communication skills, attention to detail, and a willingness to learn.

Key ResponsibilitiesAccounts Receivable & Billing

- Prepare and send customer invoices
- Monitor customer accounts and payment status
- Follow up professionally on outstanding and overdue invoices by phone and email
- Maintain AR aging and payment records
- Assist with monthly meter billing and customer account updates
- Coordinate billing and payment issues with customers and accounting

Customer Success

- Maintain positive relationships with existing customers
- Handle customer account, billing, and general service inquiries
- Follow up with customers after installations and service calls
- Track customer requests and ensure proper follow-up
- Maintain accurate and up-to-date customer records
- Identify customer needs and potential equipment upgrade opportunities

Contract Renewals

- Track upcoming copier rental and lease expirations
- Proactively contact customers before contracts expire
- Follow up on contract renewals
- Coordinate equipment replacement and upgrade opportunities
- Prepare basic renewal information and assist management with quotations
- Additional commission may be available for qualified contract renewals

Office & Service Coordination

- Answer customer phone calls and emails
- Coordinate with service technicians and other team members
- Maintain spreadsheets, contracts, customer records, and internal reports
- Assist with general office administration as required





QualificationsRequired

- Fluent in English and Chinese (Mandarin), both spoken and written
- Strong English communication skills for professional phone calls and emails
- Comfortable contacting customers regarding outstanding payments and contract renewals
- Good customer service and interpersonal skills
- Organized, responsible, and detail-oriented
- Good computer skills, including Microsoft Excel, Word, and Outlook
- Able to independently manage follow-ups and multiple priorities
- Willing to learn and take on additional responsibilities as skills develop

Preferred

- Previous Accounts Receivable (AR) experience
- Customer service or customer success experience
- Office administration or accounting assistant experience
- QuickBooks experience
- Experience in copier, printer, office equipment, leasing, technology, or service industries

Previous AR experience is preferred but not required. Training will be provided for the right candidate.

Hours & Schedule

- Monday to Friday
- Starting at approximately 6 hours per day / 30 hours per week
- Hours may increase to 30–40 hours per week as responsibilities grow
- On-site position at our Burnaby office

Compensation & Growth

Starting Pay: $22.00/hour

The initial period will focus on training and learning our customers, billing procedures, AR processes, service workflow, and contract system.

3-Month Performance Review

Potential increase to $24.00/hour based on performance and demonstrated ability to work independently.

This includes the ability to:

- Handle routine AR and billing tasks independently
- Professionally communicate with customers in English and Chinese
- Follow up on outstanding invoices
- Prepare professional customer emails




- Maintain accurate customer and payment records
- Complete assigned follow-ups without repeated reminders

6-Month Performance Review

Potential increase to up to $25.00/hour based on proficiency, responsibilities, and overall performance.

This may include the ability to:

- Independently manage AR aging and payment follow-ups
- Proactively track contract expirations
- Handle contract renewal follow-ups
- Maintain accurate customer records and reports
- Use Excel and company systems efficiently
- Resolve routine customer issues independently
- Consistently follow tasks through to completion

Further compensation growth may be available as responsibilities increase.

Additional Compensation

- Performance bonus opportunities
- Contract renewal commission opportunities
- Future advancement opportunities in Customer Success and Operations

Pay increases are based on performance, proficiency, and responsibilities and are not automatic based solely on length of employment.

Who We Are Looking For

The right person for this position is someone who likes to keep things organized and make sure things get completed.

You should be comfortable:

- Calling a customer about an overdue invoice
- Following up when a customer has not responded
- Speaking professionally with customers in English and Chinese
- Checking upcoming contract renewals without waiting to be reminded
- Keeping accurate records
- Working with technicians, accounting, customers, and management

We value reliability, communication, follow-through, and willingness to learn.

Language Requirements

English: Fluent — Required
Chinese (Mandarin): Fluent — Required

How to Apply

Please submit your resume through Indeed.

When applying, please briefly describe your experience with:

- Customer service
- Accounts Receivable or payment follow-up, if any
- Communicating with customers in English and Chinese
- Excel, QuickBooks, or other accounting/office software

Goldcopy Office Solutions Inc. / CopierCopier
Burnaby, BC
www.copiercopier.com

Pay: $22.00-$25.00 per hour

Work Location: In person

📌 Bilingual AR & Customer Success Coordinator (English/Chinese) (Burnaby)
🏢 Goldcopy Office Solutions
📍 Burnaby