Join a Company Where Great Office Managers Are Appreciated

Hammer's Heating & Cooling is looking for an experienced Office Manager who takes pride in keeping the business running smoothly behind the scenes — and who understands that excellent office operations are just as critical to customer experience as the work done in the field.

This is an opportunity for someone who wants more than simply answering phones and processing paperwork. We're looking for someone who can own the customer's experience from first call to final invoice, keep our finances organized and accurate, and keep technicians moving efficiently through their day.

Our team is built around three core values:

Communication. Professionalism. Respect.

What Success Looks Like

Customer & Sales Support

- Capture inbound leads and convert inquiries into booked appointments.
- Manage customer relationships and handle day-to-day inquiries.
- Coordinate client onboarding and service agreements.
- Resolve customer disputes and follow up until issues are fully closed out.

Financial Administration

- Process vendor receipts and bills in QuickBooks.
- Complete monthly vendor statement reconciliations.
- Coordinate with accounting and resolve expense queries.
- Manage invoicing, billing, and accounts receivable tracking.
- Maintain organized administrative files and records.

Dispatch & Field Coordination

- Dispatch technicians and coordinate daily schedules.
- Optimize routes and manage service call logistics.




- Triage emergency calls and prioritize urgent dispatches (occasional after-hours availability required).
- Administer field service management software.

Who Thrives Here

Build Rapport Naturally
You earn customer trust through clear, honest communication.

Are Detail-Oriented
You take pride in accurate books, organized records, and nothing falling through the cracks.

Share Our Values
You communicate professionally, treat people with respect, and represent the company well.

Take Ownership
You don't need someone looking over your shoulder. You solve problems, follow through, and take responsibility for outcomes.

Qualifications

- Minimum 3 years of experience in office management, administration, bookkeeping, or a related role — construction/trades industry experience is an asset.
- Working knowledge of QuickBooks (or comparable accounting software).
- Experience with accounts receivable, invoicing, and vendor reconciliation.
- Comfortable using CRM and field service management software.
- Strong multitasking ability across customer service, dispatch, and financial administration.

What You'll Find at Hammer's

- A growing company with opportunity for advancement.
- A team that values professionalism and organization.
- Leadership that supports ongoing development.
- Customers who appreciate quality work and honest service.

Pay: $60,000.00-$65,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off

Work Location: Hybrid remote in Pitt Meadows, BC V3Y 1M9

📌 Office Manager HVAC (Pitt Meadows)
🏢 Hammer’s Heating and Cooling
📍 Pitt Meadows