About Heights Laser Centre

For over 20 years, Heights Laser Centre has been a physician-directed medical aesthetics clinic in Burnaby, offering advanced laser treatments, injectables, skin rejuvenation, body contouring, and physician-grade skincare.

We are looking for an energetic, warm, highly organized Patient Care Coordinator & Social Media Specialist who loves working with people, is comfortable with consultative sales, and has a genuine interest in skincare, beauty, and medical aesthetics.

This is an ideal opportunity for someone who enjoys building relationships with patients, creating an exceptional customer experience, and contributing to the growth of a busy medical aesthetics practice.

About the Role

This is much more than a traditional reception position.

As a Patient Care Coordinator, you will often be the first and last point of contact for our patients and will play an important role throughout their journey — from the initial phone call or online inquiry through consultation, treatment, follow-up, and rebooking.

You will also help grow the practice by converting inquiries into consultations, supporting skincare and treatment sales, maintaining strong patient relationships, and assisting with patient retention and recall initiatives.

Approximately 20–25% of the role will focus on social media and marketing, including creating and scheduling content, capturing photos and videos in the clinic, and helping showcase our treatments, team, and patient experience online.

This position is best suited to someone who genuinely enjoys both sides of the role: patient care and sales first, with social media and marketing as an important secondary responsibility.

Key Responsibilities

Patient Experience & Practice Coordination

- Create a warm, professional and welcoming experience for every patient.
- Answer phone calls, emails, texts, website inquiries, and social media messages promptly and professionally.
- Schedule consultations, treatments, follow-ups, recalls, and rebooking appointments.
- Manage provider schedules with attention to both patient experience and clinic productivity.
- Check patients in and out and process payments and retail purchases.
- Maintain accurate patient information using our practice management software.
- Support physicians and treatment providers throughout the day.
- Maintain a polished, organized reception and retail environment.

Patient Conversion, Sales & Retention

- Respond promptly to new patient inquiries and help prospective patients understand appropriate treatment options and next steps.
- Convert inquiries into booked consultations and appointments.
- Confidently recommend physician-grade skincare and relevant treatment options based on patient needs.




- Follow up with prospective patients who have inquired or consulted but have not yet booked.
- Support patient recall and reactivation initiatives.
- Promote clinic programs, treatment packages, and special offers.
- Encourage satisfied patients to share their experience through Google reviews.
- Contribute to clinic goals for consultation bookings, rebooking, patient retention, and retail sales.
- Build lasting relationships that encourage patients to return to Heights Laser Centre for their ongoing aesthetic and skincare needs.

Social Media & Marketing

- Help create engaging content for Instagram, Facebook, and other relevant platforms.
- Capture high-quality photos and short-form videos in the clinic using a smartphone.
- Coordinate patient before-and-after photography and appropriate consent.
- Create and schedule social media posts and stories.
- Respond professionally to social media comments and messages.
- Assist with promotions, clinic events, email marketing, and other marketing initiatives.
- Work with clinic leadership to identify content ideas that educate patients, showcase results, and strengthen our online presence.

What We're Looking For

Our ideal candidate is someone who:

- Loves working with people and naturally creates a warm, welcoming experience.
- Understands that excellent patient care and practice growth go hand in hand.
- Is comfortable with consultative sales and making recommendations without being pushy.
- Has a genuine interest in medical aesthetics, skincare, beauty, and wellness.
- Is organized, detail-oriented, and able to manage multiple priorities in a busy clinic.
- Takes initiative rather than waiting to be told what needs to be done.
- Communicates professionally and confidently in person, by phone, and in writing.
- Enjoys social media and is comfortable creating simple, engaging content.
- Is dependable, positive, resourceful, and brings a genuine can-do attitude to the team.
- Is looking for an opportunity to contribute, learn, and grow with the practice.

Qualifications

Required

- Minimum 2 years of experience in medical aesthetics, cosmetic medicine, plastic surgery, dermatology, dental, hospitality, luxury retail, skincare/beauty, or another high-touch customer service setting.
- Strong customer service and relationship-building skills.




- Demonstrated sales experience and comfort recommending products or services.
- Experience using Instagram and Facebook for business or professional purposes.
- Comfortable capturing quality photos and short videos using a smartphone.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- High level of computer proficiency and ability to learn new systems quickly.
- Professional presentation and exceptional attention to detail.
- Ability to work independently, take initiative, and think critically in a fast-paced environment.

Preferred

- Previous medical aesthetics, cosmetic medicine, skincare, or beauty industry experience.
- Knowledge of physician-grade skincare products.
- Experience with Meta Business Suite for scheduling content, managing messages, or monitoring engagement.
- Experience with Canva, CapCut, or similar content-creation tools.
- Experience with mSpa or another medical/aesthetic practice management system.
- Familiarity with social media analytics and content planning.
- Post-secondary education in business, marketing, communications, healthcare administration, aesthetics, or a related field.

What We Offer

- Competitive hourly wage of $25.00–$27.00, based on experience.
- Performance bonus opportunities.
- Extended health and dental benefits.
- Employee discounts on treatments and skincare.
- Ongoing education and professional development.
- The chance to work in an established physician-directed medical aesthetics practice and contribute directly to its continued growth.

Schedule

- Full-time.
- Primarily Monday to Friday.
- Occasional evening or Saturday availability may be required.

Apply Today

If you are excited about combining exceptional patient care, consultative sales, skincare and social media in a growing medical aesthetics practice, we'd love to hear from you.

Please submit your resume along with a brief cover letter telling us why this particular combination of patient care, sales, and social media appeals to you and why you would be a great fit for Heights Laser Centre.

Pay: $25.00-$27.00 per hour

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Application question(s):

- How many years of experience do you have working in medical aesthetics, cosmetic medicine, plastic surgery, dermatology, dental, or another client-facing healthcare environment?
- How many years of experience do you have in a customer service or sales role?
- Please provide a short description of your business social media experience? (i.e. routinely manage Instagram account; used Meta Business Suite; created social media content etc.)

Work Location: In person

📌 Patient Care Coordinator & Social Media Specialist – Medical Aesthetics (Burnaby)
🏢 Heights Laser Center
📍 Burnaby