Business Standards & Administration Manager

Dand Veterinary Group | Calgary & Airdrie

Three veterinary practices. Three dedicated teams. One key role helping keep the business behind them organized, consistent and moving forward. Dand Veterinary Group is looking for an experienced, highly organized Business Standards & Administration Manager to work across our three locally owned veterinary practices:

- Westmount Animal Clinic - Calgary
- West Springs Veterinary Hospital - Calgary
- Thrive Vet Care - Airdrie

Working directly with ownership and our team members across all three practices, you will become a central point of organization, communication and follow-through for the group. This is not a traditional veterinary clinic manager position. Instead, you'll focus on the business standards, administrative systems, policies, communication and important details that help three busy practices function successfully.

What You'll Be Responsible For:

- Implementing and maintaining company policies and procedures across all three practices
- Communicating new policies, procedures and business expectations directly to team members
- Ensuring processes are implemented consistently and revisited when necessary
- Maintaining employee records and key employment dates
- Tracking performance review dates, wage review dates, anniversaries, birthdays and other important milestones
- Coordinating employee and company reminders
- Supporting employee onboarding and administrative processes
- Preparing monthly internal newsletters and team communications
- Maintaining company forms, policies, templates and internal resources




- Organizing recurring administrative requirements and business deadlines
- Following up directly with team members on outstanding documentation, requirements and action items
- Supporting ownership with organization, communication and follow-through
- Maintaining confidentiality of employee and business information
- Identifying administrative gaps and helping develop practical solutions
- Helping create consistency across all three practices
- Taking ownership of the details that are easy to overlook but incredibly important to running a successful business

Who We're Looking For:

We're looking for someone who takes genuine ownership of their work. You are highly organized, proactive and comfortable working independently. You don't need someone constantly reminding you what needs to happen next because you've already built the system to make sure it does. You communicate well with people at every level of an organization and understand how to be both approachable and accountable.You likely bring:

- Strong business administration or business management experience
- Exceptional organizational and time-management skills
- Experience maintaining policies, procedures and administrative systems




- Strong written and verbal communication
- Confidence communicating directly with employees
- Excellent attention to detail
- Strong follow-through and deadline management
- Comfort managing multiple priorities across multiple locations
- Discretion and professionalism when handling confidential information
- Strong technology and Microsoft Office skills
- The ability to recognize a gap, propose a solution and help implement it

Experience in veterinary medicine, healthcare, dentistry or another professional environment would be an asset, but isn't required.

Why Dand Veterinary Group?

Dand Veterinary Group is proudly local.Westmount Animal Clinic, West Springs Veterinary Hospital, and Thrive Vet Care each serve their own communities and have their own personalities, while sharing a commitment to exceptional veterinary medicine and meaningful relationships with our clients and their pets. This position offers something a little different. You won't be several layers removed from decision-making. You'll work directly with our owner, and with our teams, giving you the prospect to see the impact of your work and help shape how our businesses function.

We value initiative. We value ideas. And we value people who see something that could be better and are willing to help make it better.If you thrive on organization, consistency, communication and follow-through - and love being the person who keeps the important things moving - we'd love to meet you.

Pay: From $33.00 per hour

Work Location: In person

📌 Administrative Manager (Canada)
🏢 West Springs Vet Hospital
📍 Canada