POSITION SUMMARY

The Kitchen & Bath Design Sales Representative is responsible for the complete sales cycle from lead

generation through contract signing for residential renovation projects. This unique role combines

sales expertise with some design capabilities, allowing the representative to independently manage

client relationships, create design concepts, develop project proposals, and close sales while

providing a seamless design-build experience for clients. Must be fluent in both English & French , written & verbal.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lead Generation & Business Development

- Generate new leads through networking, referrals, and marketing activities
- Respond to inbound inquiries from website, phone calls, and other sources
- Qualify prospects based on project scope, budget, and timeline
- Build and maintain pipeline of qualified opportunities
- Develop relationships with real estate agents, architects, and other referral sources
- Attend networking events, home shows, and community activities
- Follow up consistently with prospects to move them through sales process
- Maintain accurate records of all leads and opportunities in CRM
- Achieve monthly and quarterly lead generation targets

Sales & Consultative Selling

- Conduct initial consultations to understand client needs and vision
- Perform in-home consultations and site assessments
- Present company capabilities, portfolio, and value proposition
- Build trust and rapport with potential clients
- Identify client pain points and position solutions effectively
- Handle objections and overcome barriers to sale
- Negotiate pricing and contract terms
- Close sales and secure signed contracts with deposits
- Achieve individual sales revenue targets and quotas
- Maintain high conversion rates from consultation to contract

Design Consultation & Concept Development

- Assess existing spaces and identify renovation opportunities
- Develop preliminary design concepts and space plans
- Create design solutions that meet client needs and budget
- Select materials, finishes, and fixtures for projects
- Prepare design presentations and mood boards
- Use design software to create visual representations
- Guide clients through design options and decision-making
- Provide creative ideas and innovative solutions
- Balance aesthetics with functionality and budget constraints
- Ensure designs comply with building codes and feasibility

Project Scoping & Estimating

- Take accurate measurements and document site conditions
- Develop detailed scopes of work for renovation projects
- Identify all materials, labor, and resources required
- Create comprehensive project estimates and budgets
- Prepare professional proposals and contracts
- Present pricing and explain value clearly to clients
- Adjust scope and pricing based on client feedback
- Ensure estimates are accurate and profitable
- Coordinate with estimators on complex or large projects

Client Relationship Management

- Serve as primary contact for clients throughout sales process
- Manage client expectations regarding timeline, budget,



and process
- Communicate regularly with prospects and clients
- Address questions, concerns, and requests promptly
- Build long-term relationships that generate referrals and repeat business
- Provide exceptional customer service at every touchpoint
- Follow up post-sale to ensure smooth transition to production
- Attend pre-construction meetings when needed
- Seek client feedback and testimonials
- Generate referrals from satisfied customers

Project Handoff & Coordination

- Complete final design selections with clients before construction
- Prepare detailed handoff documentation for project team
- Communicate design intent and project scope to operations
- Attend project kickoff meetings as needed
- Address design questions during construction phase
- Handle design changes and change orders when they arise
- Support project team in maintaining client satisfaction
- Ensure seamless transition from sales to production

Product & Industry Knowledge

- Maintain comprehensive knowledge of products and materials
- Stay current on design trends and industry innovations
- Build relationships with suppliers and vendors
- Visit showrooms and attend product trainings regularly
- Understand product specifications, lead times, and pricing
- Research new materials and construction techniques
- Maintain awareness of local building codes and permit requirements
- Understand competitive landscape and market positioning

Sales Administration & Documentation

- Maintain accurate and up-to-date CRM records
- Track sales activities, pipeline, and forecasts
- Prepare and submit sales reports to management
- Process contracts and paperwork accurately
- Manage sales materials, samples, and presentation tools
- Schedule appointments and manage calendar efficiently
- Coordinate with office staff on administrative needs
- Participate in sales meetings and training sessions

REQUIRED QUALIFICATIONS

Education:

- Bachelor degree in Interior Design, Architecture, Business, or related field preferred
- Associate degree or relevant certifications accepted with experience
- Design certification or sales training a plus

Experience:

- Minimum 3-5 years in sales, design, or combination of both
- Experience in residential renovation or home improvement sales
- Proven track record of meeting or exceeding sales goals
- Design experience or strong design aptitude required
- Experience with consultative selling and relationship building
- Portfolio of design work or sales achievements preferred

Skills & Competencies:

- Strong sales and closing abilities
- Design sense with good aesthetic judgment
- Excellent communication and presentation skills




- Ability to build rapport and trust quickly
- Consultative selling and active listening skills
- Proficiency with design software (SketchUp, Chief Architect, AutoCAD, or similar)
- Strong project management and organizational skills
- Ability to read and create floor plans and elevations
- Proficiency with CRM systems and sales tools
- Advanced skills in Microsoft Office Suite
- Creative problem-solving abilities
- Self-motivated and driven to achieve results
- Ability to work independently and manage own schedule
- Strong attention to detail and accuracy
- Customer service oriented mindset
- Negotiation and conflict resolution skills

Technical Knowledge:

- Understanding of residential construction methods and processes
- Knowledge of building codes and permit requirements
- Familiarity with construction materials, finishes, and products
- Understanding of design principles and space planning
- Knowledge of project estimating and budgeting
- Understanding of renovation timelines and construction sequencing
- Familiarity with kitchen and bath design standards
- Knowledge of sales methodologies and techniques

PHYSICAL REQUIREMENTS

- Ability to visit client homes and construction sites regularly
- Capacity to climb stairs and access various areas of properties
- Ability to take measurements and document spaces
- Ability to lift and carry samples and presentation materials up to 30 pounds
- Prolonged periods working on computer and mobile devices
- Valid driver license and reliable transportation required

WORK ENVIRONMENT

- Office environment with extensive time in the field at client locations
- Flexible schedule including evening and weekend client appointments
- Regular travel to homes, showrooms, and job sites
- Professional client-facing role requiring polished appearance
- Quick-paced environment with self-directed work
- Mix of office work, client meetings, and site visits

PERFORMANCE METRICS

Success in this role will be measured by:

- Monthly and quarterly sales revenue achieved
- Number of contracts signed and closed deals
- Conversion rate from consultation to contract
- Average project value and profitability
- Client satisfaction scores and feedback
- Quality of design concepts and presentations
- Accuracy of estimates and proposals
- Lead generation and pipeline development
- Referral generation from satisfied clients
- CRM data accuracy and activity tracking

COMPENSATION & BENEFITS

Compensation Structure: Base salary plus commission / To be determined

Perks Package: Health, vision, dental, life & long-term disability benefit package

with a 3-month waiting period.

Pay: $80,000.00-$100,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Vision care
- Work from home

Application question(s):

- How many years of experience in sales?
- Are you fluent in French & English, both written & verbal?
- In what industry do you have sales experience?

Work Location: In person

📌 Kitchen & Bath Design Sales Representative (Ottawa)
🏢 Thomson's Edge Kitchen & Bath
📍 Ottawa