Support clients with advanced key management systems in the role of Advanced Technical Solutions Specialist at Real Time Networks. This position involves in office service and customer training in North America.

Real Time Networks is hiring for a Field Service Delivery Technician to support vital biometric technology and networked hardware solutions. You will be diagnosing and resolving issues, while also delivering essential customer training and participating in after-hours support. Strong collaboration with internal departments will ensure effective service delivery.

Key Responsibilities:



• Diagnose hardware and software issues for evolving technologies • Deliver comprehensive customer training and onboarding • Participate in a 24/7 support rotation as needed • Perform onsite visits across various locations in North America • Manage service tickets and maintain hardware inventory

Requirements: • Over 5 years in a customer technical support role • Degree or diploma in IT or Electronics • Proven skills in troubleshooting hardware and software • Understanding of networking fundamentals • Experience using TeamSupport, HubSpot, and Slack

Leverage your technical skills and dedication to deliver high-quality solutions at Real Time Networks.

📌 Advanced Technical Solutions Specialist (Winnipeg)
🏢 Real Time Networks
📍 Winnipeg