Explore a rewarding role as a Bilingual Guest Service Representative in Montreal. At Cineplex, become part of a supportive team dedicated to exceptional guest experiences across diverse communication channels. As a Bilingual Guest Service Representative, you will engage professionally with guests through calls, emails, and chats.

Your excellent listening skills and empathy will help you swiftly identify needs and provide effective solutions right away. A thorough online training program will prepare you to become the trusted voice of our guests while ensuring their satisfaction. Key Responsibilities:

- Answer guest inquiries via phone, email, and chat
- Maintain high standards in service quality
- Document feedback in the ticket management system




- Manage escalations to ensure issue resolution
- Work flexible hours, including evenings and weekends Requirements:
- Fluent in English and French, both written and spoken
- High school diploma; post-secondary education is an asset
- Proficient in Microsoft Word, Excel, and Outlook
- Reliable high-speed internet connection
- Positive attitude and strong work ethic Elevate guest experiences through exceptional service, empathy, and effective communication as part of Cineplex's energetic team.

📌 Bilingual Guest Service Representative Montreal
🏢 Cineplex
📍 Montreal