Role Overview The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

Responsibilities

Hosting clients and other stakeholders with the ability to provide personalized customer experience

Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager

Identify and/or create sales opportunities inside and outside boutique workplace to activate network to recruit prospects and clients

Find ever new and creative means to exceed client’s expectations

Establish strong personal relationships with clients from different backgrounds.

Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.

Handle customer service requests and respective processes.

Know IWC’s history, products and partnerships as well as the watch and luxury industries.

Deliver outstanding client service and treatment to make a clear difference vs. competition.

Act as a brand ambassador in and out of the boutique.

Organize and execute all operational tasks in detail and with care.

Maintain the boutique according to global IWC visual merchandising standards.

Be part of a boutique team and support the overall organization of the boutique with a strong team approach.

Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.

Qualifications

Education

3-5 years of experience in sales or hospitality





Applicants with background in Sales or Hospitality preferred

Technical Skills/Abilities

Fluent in English

Comfortable with Video chat software

Personal Skills

Strong Team player mindset

Excellent communicator with ability to develop strong networks

Curious and resourceful. Able to work independently on creating sales leads.

Result-oriented and driven

Strong selling skills

Accountable and reliable

Able to handle large diversity of tasks in a timely manner, very organized and disciplined

High emotional intelligence and general education

Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior

Able to adapt approach individually to respective client

Open and outgoing personality

Demonstrate eagerness and enthusiasm to learn and grow

Creative, curious and versatile with good interpersonal competences and empathetic

Has perfect manners and can maintain a conversation elegantly

We Offer – Canada

Employee wellbeing is a top priority at Richemont.

We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match.

Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected Salary Range: $24.00 - $26.00 hourly.

Salary will be determined based on relevant skills and experience.

At Richemont, We Craft the Future!

📌 Client Advisor (Winnipeg)
🏢 IWC Schaffhausen
📍 Winnipeg