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Back to search results Apply By: Friday, September 4, 2026 11:59 pm EDT

Compliance Information Services Liaison - Bilingual (English/French)

Job ID: 248596 Posting status: Open Organization: Ministry of Public and Business Service Delivery and Procurement Division: ServiceOntario - Registries Licensing and Services Division City: Toronto Position(s) language: Bilingual English/French Job term: 1 Temporary - up to 12 months with possible extension Job code: 10OAD - Office Administration 10 Salary: $29.53 - $34.75 Per hour*

*Indicates the salary listed as per the OPSEU Collective Agreement.

ServiceOntario's Business and Personal Property Branch (BPPB) is seeking a results-oriented individual with exceptional customer service skills. You will investigate and respond in both French and English to customer inquiries and promote and ensure compliance with Branch-administered legislation while acting as a liaison between the branch and service delivery partners.

The Business and Personal Property Branch (BPPB), Registries and Licensing Services Division accepts, reviews and fulfills corporation registration and information filings, business registration and search related service requests received through the mail channel and supports fulfillment of business and personal property security related information and transaction requests received through the electronic, in-person, and telephone channels.

About the job

In this position, you will:

- respond in both French and English to a high volume of complex customer inquiries;
- research multiple legislation and regulations to ensure accurate customer response;
- work in collaboration with internal/external partners to resolve customer issues;
- promote and ensure compliance with legislation and regulations;
- monitor the accuracy of public records to ensure compliance with policies and legislation.

What you bring to the team

Mandatory requirements

- You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire. (Only a requirement for the designated position)
- keyboarding at 40 wpm

Legislation and Program Knowledge

You have:

- knowledge of relevant legislation and the ability to interpret and apply it to respond to complex inquiries and assess compliance
- ability to learn and apply mandates, services, policies, standards, and procedures
- knowledge of reference tools and resources to support service delivery partners
- experience using research methods and tools to gather, verify, and analyze information

Customer Service and Communication Skills

You have:

- effective verbal and written communication skills to clearly explain information and summarize issues
- ability to remain calm, focused,



and professional when handling complex or escalated situations
- interpersonal skills to work effectively with colleagues, clients, and partners in a diverse workplace
- ability to prepare reports, correspondence, and other documents

Analytical and Problem-Solving Skills:

You have:

- proven analytical skills to investigate and resolve inquiries or complaints and assess potential compliance issues
- ability to interpret legislation, policies, and precedents to provide guidance
- ability to review information and determine appropriate next steps to resolve issues

Organization and Administrative Skills

You can:

- manage multiple tasks, prioritize work, and meet deadlines
- gather and track information from various sources and maintain accurate records
- manage multiple cases and shift between priorities as needed

Data and Computer Skills

You have:

- basic math skills to perform calculations and support reporting
- experience using computer applications to prepare documents and manage information
- familiarity with office equipment and tools to support day-to-day operations

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity,



equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

Additional information:

Apply by: Friday, September 4, 2026 11:59 pm EDT Position details:

- 1 Bilingual English/French Temporary, duration up to 12 months, 393 University Ave , Toronto, Toronto Region

Compensation group: Ontario Public Service Employees Union Work hours: Schedule 3 Category: Administrative and Support Services Posted on: Friday, August 21, 2026 Note:

- This ad is also available in French.
- The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
- C-MG-248596/26

How to apply:

- You must apply online.

- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

- Read the to make sure you understand this job.

- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

📌 Compliance Information Services Liaison - Bilingual (English/French) (Toronto)
🏢 Ministry of Public and Business Service Delivery and Procurement
📍 Toronto