Drive exceptional luxury service as a Supervisor of Concierge Operations. Lead the team to deliver outstanding client experiences through effective service management. In this Concierge Supervisor role, you will oversee daily operations and spearhead team development for optimal client satisfaction.

Your focus will be on managing complex inquiries, coordinating special events, and building strong vendor relationships. This position combines leadership with hands-on service excellence in a luxury environment. Key Responsibilities:

- Supervise and coach concierge staff to ensure premium service
- Plan and maintain adequate staffing for concierge operations
- Support ongoing training and team development initiatives
- Address client inquiries and manage escalations decisively
- Monitor service performance and implement improvement plans Requirements:
- High school diploma or relevant education
- Background in luxury customer service
- Proven experience supervising a team
- Strong problem-solving and communication abilities
- Proficient in Microsoft Office and bilingual in French and English Bring your leadership skills and passion for luxury client service to this agile role.

📌 Concierge Operations Supervisor (Montreal)
🏢 Brobston Group
📍 Montreal