Transform customer service experiences at Alberta Blue Cross as a Journey Management Specialist. This role emphasizes collaborative problem-solving to enhance service journey outcomes.

Alberta Blue

Cross® is hiring a Journey Management Specialist focused on enriching customer experience through data insights and effective journey strategies. Ideal candidates will possess 3-5 years of experience and thrive on collaboration with cross-functional teams. Your expertise will drive the creation of journey maps and improvement initiatives across service areas. Key Responsibilities:

- Maintain current customer journey maps and service strategies
- Analyze customer feedback for actionable insights
- Collaborate with cross-functional groups to generate ideas




- Facilitate workshops to drive service design improvements
- Assist teams in adopting journey management practices Requirements:
- Degree in business, design, or related fields
- 3-5 years in service design or customer journey roles
- Solid communication and analytical skills
- Experience with journey-related tools and data analysis
- Understanding of design thinking principles Elevate customer service effectiveness at Alberta Blue Cross® through strategic journey management insights.

📌 Customer Experience Journey Specialist Alberta Blue Cross (Edmonton)
🏢 Abc Benefits
📍 Edmonton