Join our frontline Customer Experience team as a Customer Support Representative. Provide exceptional live chat support for the myHSA platform to ensure seamless user experiences. This hybrid role demands strong communication skills and a detail-oriented approach as you assist employees and advisors.

You'll handle high volumes of inquiries, troubleshoot issues, and foster a positive environment without traditional phone support. Your contributions will directly impact user satisfaction. Key Responsibilities:

- Respond to queries via chat and email effectively
- Help users navigate and resolve platform issues
- Ensure high standards of support and professionalism
- Collaborate with internal teams for issue resolution
- Identify and report trends for further improvements Requirements:
- 1–3 years in customer service/supported roles
- Solid written communication and a solution-oriented tone
- Detail-oriented and organized
- Comfortable in a fast-paced environment
- Experience with chat support tools considered a plus Deliver exceptional customer experiences while growing in a supportive work environment.

📌 Customer Experience Support Representative (Calgary)
🏢 Getmyhsa
📍 Calgary