We are hiring a Customer Relations Agent--Bilingual!

Reporting To: Supervisor, Customer Service Full-Time/Part- Time:

Salary Range: Full-time

$43,000 – $53,000 Posting Date: August 20, 2026 Closing Date: September 10, 2026 Hours of Work: 12:00 p.m. – 08:00 p.m. Grade:

Office Location: 6.5 Montreal

Outstanding location! Steps away from the main public transit station What we offer: Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employment The Opportunity The Bilingual Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How you will contribute: Answer incoming calls on the customer service queue and make outbound calls when necessary

Handle between 50 to 65 calls a day

Identify, solve and/or confirm inquiries and requests received by fax, mail and email or online account Process certain changes during client interactions

Follow-up with client to confirm resolution and customer satisfaction

Provide assistance to the various residential administration departments when required

Promote online services

Ensure client privacy is protected at all times

Listen to client inquiries and take the appropriate problem-solving steps

Complete special projects as assigned by the Manager The experience you need: Post secondary education and/or equivalent work experience preferred

Mortgage experience an asset

Competency in MS Office; capacity to learn new technologies/systems

Strong verbal and written communication skills, in both English and French

Friendly, outgoing personality

Excellent telephone manner

Demonstrated flexibility to adapt to a constantly changing environment

Ability to resolve problems, strong attention to detail, critical thinking

Demonstrated team player, responsible, reliable and adaptable

Bilingualism (French, English)



required - interactions with English-speaking customers or partners Working Environment and Physical Demands Analysis: Office environment

Periods of high volume with tight timelines

Long periods of stationary position/sitting

Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)

Long periods of time in viewing a computer screen

Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program. Why join First National?

Competitive Compensation

Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)

Extensive training programs to set our employees up for success Modern office environment conducive to collaboration

Supportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The team you’ll join: Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First

National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners. We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial

Intelligence is not used in our recruitment or hiring process for this role.

First

National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First

National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process. #FNLOQC

📌 Customer Relations Agent--Bilingual, Customer Service (Montreal)
🏢 First National
📍 Montreal