Become a Product Support Specialist at Teifi Digital, guiding merchants through technical inquiries and improving their experiences. This position emphasizes resolving intricate Shopify issues in a dynamic hybrid environment. Your expertise will take center stage as you engage with both clients and our engineering team, ensuring that merchandise needs are met.

With a background in technical support and a strong grip on the Shopify platform, you will play a crucial role in crafting user-friendly solutions and documentation. Key Responsibilities:

- Own & manage merchant requests in Intercom
- Investigate and resolve technical queries effectively
- Maintain quality communication during ticket escalations
- Develop resources such as FAQs and guides
- Monitor and report recurring issues to the product team Requirements:
- 1-3 years in technical support or similar roles
- Proficient knowledge of the Shopify ecosystem and tools
- Transparent and friendly communication skills
- Self-directed management of support queues
- Available during North American business hours Leverage your problem-solving skills to foster seamless experiences for e-commerce merchants at Teifi Digital.

📌 E-Commerce Product Support Specialist Role (Vancouver)
🏢 Teifi Digital
📍 Vancouver