Lead community engagement as an Experience Manager at YMCA Calgary's Brookfield Residential YMCA. This full-time role focuses on fostering a positive experience for all facility users and program success.

YMCA Calgary seeks an Experience Manager who thrives in a leadership role, ensuring program excellence and community connection. This position requires a blend of supervisory experience, customer service skills, and budget management. Candidates should be passionate about health and recreational services while developing their team’s capabilities and tracking success metrics.

Key Responsibilities:



• Ensure targets set in the Experience Manager scorecard are met • Develop and manage departmental budgets effectively • Provide excellent responses to user needs • Recruit and train program delivery staff efficiently • Ensure compliance with health and safety protocols

Requirements: • Post-secondary diploma/degree in Recreation or related field • Minimum of 3 years in a supervisory role • Solid customer service background • Excellent oral and written communication skills • Current Standard First Aid with CPR-C certification required

Utilize your leadership and customer service expertise to enhance community engagements at YMCA Calgary.

📌 Experience Manager at YMCA Calgary (Winnipeg)
🏢 Avanti Software
📍 Winnipeg