FIKA is seeking a Retail Experience Lead to manage store operations and enhance customer interactions. Utilize your retail expertise to foster an exceptional shopping experience in our flagship cannabis locations.

As a key part of the FIKA Company, the Retail Experience Lead will oversee operations in Ontario stores. With a focus on maintaining store standards and delivering high-level customer service, you will mentor staff, manage cash, and ensure compliance with policies. Your leadership will directly influence customer satisfaction and sales performance.

Key Responsibilities: • Manage opening and closing tasks, including alarms • Model customer service excellence for team members • Train new employees and support continuous learning • Resolve customer inquiries and complaints professionally • Communicate policy changes and promotions to staff

Requirements: • 2 years of retail experience • High school diploma or equivalent mandatory • Robust conflict resolution and troubleshooting skills • Ability to lift 25 pounds as needed • Provincial cannabis certification required

Drive FIKA's retail excellence by fostering education and service commitment across the team.

📌 FIKA Retail Experience Lead Role (Sundre)
🏢 Fire u0026 Flower
📍 Sundre