Elevate guest satisfaction as a Guest Service Agent for ORHMA’s hotels. You’ll play a key role in creating memorable experiences from the moment guests arrive until their departure. In this role with the Ontario Restaurant Hotel & Motel Association, you will welcome guests, manage their journey, and address any inquiries to ensure a flawless stay.

Your ability to handle check-in/check-out efficiently and promote hotel services is crucial. Collaborate with the team to maintain high service standards. Key Responsibilities:

- Manage guest check-in and check-out smoothly
- Resolve guest complaints and inquiries effectively
- Apply up-selling techniques to boost hotel occupancy
- Ensure accurate processing of all transactions
- Uphold safety procedures and service excellence Requirements:
- Strong interpersonal skills for guest interactions
- Experience in financial transaction management
- Problem-solving capabilities for guest issues
- Excellent communication and teamwork skills
- Skilled appearance and reliable attendance Join ORHMA to enhance guest experiences through exceptional service and proactive engagement.

📌 Guest Experience Agent at ORHMA (Leamington)
🏢 Owen Sound
📍 Leamington