Scandinave Spa Whistler, 8010 Mons Road, Whistler, British Columbia, Canada Posted Saturday, August 15, 2026 at 7:00 a.m.

Guest Experience Team Lead Our

Mission To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace. Vision To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.
- Provide leadership to the Guest Experience T eam to achieve company goals - Co-ordinate daily tasks - Delegate tasks through clear communication - Train Guest Experience team members - Offer a warm, friendly and qualified welcome to guests - To create a comfortable environment for guests - Sell and promote the services and products offered by the Scandinave Spa Whistler Job Type: Full-Time Hourly Rate: $23.04/hour - Complimentary thermal baths membership for yourself - Extended Health Benefits after 3 months - Massage Discounts of up to 35% - Food and beverage discounts for onsite café of 25% - Complimentary thermal baths membership for one friend, after 3 months - Winter Whistler Blackcomb Spirit Pass or Wellness Program - Corporate discount vouchers for friends and family visiting Scandinave Spa - Staff accommodation, based on availability - Flexible Schedule Tasks and Responsibilities - Demonstrate positive leadership and keep the team motivated.




- Ensure equal division of daily tasks within the team - Guide the team on maintaining Customer Service Standards - Assist in training Guest Experience team members - Ensure all opening and closing procedures are completed including end of day cash out reporting - Provide feedback to support team members' development and probationary and annual performance reviews - Welcome guests to the Spa and provide detailed information regarding the Thermal Journey Experience including orientation of the site, Massage Services and other products offered - Be proactive in understanding guest needs to offer appropriate services and products - Process a variety of transactions using Zenoti including check-in or reservations for Thermal Journey Experience and massages, sale of gift cards and Boutique or Bistro products - Take ownership for communication and management of waitlist, when applicable.
- Efficient management of Front Desk supplies and Boutique stock - Maintain the order, cleanliness and ambiance within the reception area, lobby and change rooms - Ensure adequate staffing presence in the reception - Follow lost and found procedures and protocols - Be knowledgeable on current and upcoming sales and marketing promotions, including applying and processing promotional offers in Zenoti - Respond to the needs of groups in accordance with the directives of the Sales and Marketing Team - Identify IT or Maintenance concerns and take ownership of opening IT Service Desk Tickets or Maintenance Work Orders.
- All other tasks requested of you for the smooth and efficient function of the Scandinave Whistler Prerequisites:
- Previous customer service experience (leadership preferred) - Energetic and positive team player - Excellent verbal and written communication - Proactive, creative problem-solving skills with an ability to remain calm and professional at all times - Proficient with Microsoft Word, Excel, and Outlook - Clear criminal record check - Available to work full-time hours, including evenings and weekends Scandinave Spa Whistler, 8010 Mons Road, Whistler, British Columbia, Canada

📌 Guest Experience Team Lead (Whistler)
🏢 Scandinave
📍 Whistler