Become a key player at GFI as an IT Support Specialist focused on manufacturing technology. Located in Cambridge, MA, this role ensures that operational systems maintain peak performance through Tier-1 support. GFI, a part of Westport Fuel Systems, is looking for a skilled Technical Support Specialist to provide crucial IT and operational technology support in a fast-paced manufacturing environment.

Applicants should have hands-on experience with both office and production line systems. You'll be responsible for incident resolution and device maintenance while working closely with other team members to improve processes. Key Responsibilities:

- Deliver Tier-1 support via phone, email, and ticketing
- Diagnose and resolve IT incidents for users




- Manage maintenance of IT hardware and software
- Assist in troubleshooting production line devices
- Support LAN and network-connected systems Requirements:
- Bachelors in IT, Computer Science, or related fields
- 3+ years' experience in IT support within manufacturing
- Proficient in Windows OS and Microsoft applications
- Basic knowledge of networking and IT frameworks
- Robust problem-solving and communication skills Utilize your IT expertise to foster operational excellence at GFI's Cambridge location.

📌 IT Support Specialist for Manufacturing (Cambridge)
🏢 Socket.dev
📍 Cambridge