Step into a vital role as Guest Services Lead Hand for Winter 2026/27 at Sun Peaks. Utilize your remarkable guest service skills and attention to detail in a rewarding environment. As a pivotal member of the team, you'll ensure exceptional service delivery while managing operations at the East Village Centre.

Solid leadership, communication, and problem-solving abilities are essential as you oversee daily tasks and support your colleagues. Your presence will help cultivate an inviting atmosphere for guests. Key Responsibilities:

- Lead and support the front-line team in exceptional guest service
- Oversee the maintenance of Nordic rental equipment
- Facilitate staff training and onboarding processes
- Manage cash transactions and reconcile sales effectively
- Respond to guest inquiries via multiple channels Requirements:
- Strong experience in high-volume guest service roles
- Excellent verbal and written English communication
- Ability to operate cash registers and perform daily cash-outs
- Detail-oriented with strong organizational skills
- Extensive knowledge of local resorts preferred Drive guest satisfaction and team performance at Sun Peaks this winter season.

📌 Lead Guest Services for Winter 2026/27 (Sun Peaks)
🏢 Sun Peaks Resort
📍 Sun Peaks