Take charge as the Apps Support Lead Analyst, leading a qualified team while ensuring top-tier support for production management applications. Drive system performance and collaboration across technology at Citi.

The Apps Support Lead

Analyst role involves overseeing mission-critical Pega and AI platforms, guaranteeing system availability, and optimizing performance across environments. You will play a vital role in end-to-end incident management and vendor relationship oversight while partnering closely with senior stakeholders to refine support strategies and guidelines. Key Responsibilities:

- Lead production support for Pega and AI platforms
- Manage end-to-end incident resolution processes
- Oversee vendor relationships and offshore services
- Mentor junior engineers to enhance support quality
- Develop automation scripts to improve system efficiency Requirements:
- 10+ years of relevant experience in support roles
- Advanced experience in stakeholder management
- Strong communication skills for technical discussions
- Proven track record in project management
- Capacity planning knowledge is a plus Enhance incident management and drive top-notch operational efficiency in your role at Citi.

📌 Lead Support Analyst Production Management (Mississauga)
🏢 Citibank (Switzerland
📍 Mississauga