Contract Customer Service & Logistics Representative

We are currently recruiting a Contract Customer Service & Logistics Representative to support our Ontario Customers along with our Internal Sales Team. They will provide exceptional day to day customer service while working cross functional with other teams. This role will be on-site/in-person with 4 shifts per week, 10 hours per day.

What You’ll Be Doing

Point of Contact for all customers internal customers and external customer, including email communication in an effective and timely manner.

Receive incoming orders from Ontario Licensee customers

Responsible for daily order entry in an effective and timely manner meeting MDC requirements

Process orders for multiple divisions of Arterra

Coordinate pickups from Consignment

Reconcile Direct Delivery Orders daily to ensure there are no errors

Managing to some degree stock levels for Domestic and Import and advising of inventory issues

Work with Ontario On Premise Manager and Sales Team on customer service issues and initiatives

Report any quality concerns from Licensee customers to Quality Control Manager

Maintain filing daily for all Licensee’s

Manage the day to day OTC operations aligning and supporting the DC

Support cross-functional objectives





Optimize work process and document through Standard Operating procedures ensuring ISO compliance

Process Customers returns in a timely and effective manner

Prepare daily orders and carrier logs

Reconciliation monthly of imports invoices for accounts receivable

Work Directly with MDC Supervisors and Shipping Co-Ordinator’s

Cross Training to support Customer Service Team

Who You Are

Minimum 2 years Customer Service Experience

Highschool Diploma

Proficient in Excel and Data Processing

Work independently and as part of a team

Multi-tasking

Goal oriented

Aptitude to learning

Attention to detail

JDE Experience an asset

What We Offer

Competitive salary An organization that cares about Corporate Social Responsibility

Training & Development Programs An opportunity to learn about the world of wine

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

📌 Logistics & Customer Service Representative (Winnipeg)
🏢 Arterra Wines Canada
📍 Winnipeg