Become a vital part of Airbnb's commitment to customer success as an Operational Manager in Canada. Oversee ambassador performance while ensuring superb customer service delivery in a remote work setting. This role requires a minimum of 8 years in customer service, including 5 years in managerial positions.

You will be responsible for coaching a team of approximately 10-15 ambassadors, managing sensitive cases, and developing effective performance strategies. Bring your analytical mindset and leadership skills to drive team performance and operational success. Key Responsibilities:

- Lead your team in handling urgent customer service issues
- Conduct performance reviews and coaching sessions
- Ensure compliance with best practice guidelines




- Manage staffing and training programs for onboarding
- Provide insights on overall service performance metrics Requirements:
- Minimum 8 years in customer service or operational roles
- At least 5 years management experience
- Ability to navigate crisis situations and make decisions
- Solid analytical skills for monitoring trends
- Excellent fluency in English both written and verbal Foster an outstanding service culture at Airbnb while leading a motivated and capable team towards achieving shared goals.

📌 Operational Manager, Customer Success (Canada)
🏢 Airbnb
📍 Canada