General Summary The Operations Specialist, Technical Support, is responsible for supporting the day-to-day operational activities of the Technical Support team. This role oversees the management and maintenance of technical service publications operational systems, and key support resources to ensure effective service operations across the dealer network. The role also encompasses various business needs such as program analysis and tracking, system management, document repository, tracking, and the management of special tools (SST) and equipment through the Kia Tools, Equipment & Supplies (KTES) program.

This role is also responsible for maintaining important systems to support dealers such as KDS and KGSIS, and for administrative tasks related to budgeting and planning.

Kia Canada

General Summary The Operations Specialist, Technical Support, is responsible for supporting the day-to-day operational activities of the Technical Support team. This role oversees the management and maintenance of technical service publications operational systems, and key support resources to ensure effective service operations across the dealer network. The role also encompasses various business needs such as program analysis and tracking, system management, document repository, tracking, and the management of special tools (SST) and equipment through the Kia Tools, Equipment & Supplies (KTES) program.

This role is also responsible for maintaining important systems to support dealers such as KDS and KGSIS, and for administrative tasks related to budgeting and planning.

This position reports directly to the Senior Manager,



Technical Support.

The Operations

Specialist will collaborate with other functions within Service Operations, including Warranty Management and Technical Support.

Essential Duties And Responsibilities

Create and post service bulletins, tech tips, Recalls and other technical documentation from multiple sources such as KHQ and KNA

Oversee timely French translation of all materials

Ensure that repair/replacement procedures in bulletins and technical publications are correct and applicable to the Canadian market

Assist with implementation of new processes & procedures including the documents depository

Support key actions and initiatives like FRFT with required materials and other tools

Track and report on improved parts designated for Recalls, Service Campaigns or Technical Service Bulletins (TSBs)

Verify repair/replacement procedures as described in bulletins and follow up on related parts availability with After Sales/MPCA

Assist in the analysis of data and product specifications, as support to formulate dealer programs and standards

Assist with KGSIS administration

Global Diagnostic System (KDS) support, including loaners

Support special tools program (SST) as required,



including orders and inventory control

Other special assignments and tasks as identified

Skills / Knowledge / Experience / Education Required

Strong knowledge of the automotive industry and service operations

Experience in operations and administration actions

Project management experience

Ability to analyze and improve operational processes

Strong problem-solving and time management skills

Excellent communication skills, both written and verbal

Being bilingual is a plus

Automotive Service Technician License (Journey Person Level) with minimum 3-5 years’ experience.

Salary Range: $60,000 - $82,501

Why Kia?

We operate as a lean and agile team, recognizing the value of each individual's contributions.

Experience the excitement of a fast-paced and growing organization.

Gain exposure and a deeper understanding of your function and the business.

Benefit from employee development and educational offerings.

Join a workplace that fosters a sense of belonging and family.

Be a part of the team behind AJAC's Best Car of the Year award.

Perks And Benefits

Subsidized in office company catered lunches and a hot beverage program.

Employer-paid company health benefits, spending allowance, and RRSP matching program.

Flexible work schedules and summer hours.

Vehicle programs.

Employee development programs and tuition reimbursement.

SMART Casual Dress code.

Employee lease and car purchase discounts; Friends of Kia discounts.

On-site gym, ping-pong, basketball, and badminton court.

Other company-provided perks.

📌 Operations Specialist (Winnipeg)
🏢 Kia Canada
📍 Winnipeg