Join Ampliwork as a Production Support Engineer, where you'll enhance client experiences through effective issue resolution and technical triage. This role spans India, US, and Canada, focusing on enterprise-grade AI platforms. As a Production Support Engineer, you will manage complex support queues and resolve client inquiries across multiple accounts.

This position requires expertise in Python, SQL, and cloud technologies, alongside excellent communication skills. You'll be a key point of contact for clients, ensuring proper resolution of inquiries, and improving internal knowledge bases. Key Responsibilities:

- Own and resolve client support tickets end to end
- Answer configuration and usage questions accurately




- Perform first-level technical triage and analysis
- Escalate tickets with proper documentation when necessary
- Maintain regular communication with clients on issue status Requirements:
- 3-5 years in technical support or similar role
- Proficient in Python and SQL for debugging
- Experienced with cloud platforms like AWS
- Solid writing and communication abilities in English
- Self-motivated and methodical in tracking issues Leverage your skills in Python, SQL, and cloud technology to boost client satisfaction at Ampliwork.

📌 Production Support Engineer at Ampliwork (Montreal)
🏢 Ampliwork
📍 Montreal