- Supervise, coach, and support IDC Business Partners in day-to-day market management and delivery of key deliverables - Monitor deliverables, priorities, KPIs, capacity, performance, and development across the region - Act as Business Partner for the most critical and largest IDCs - Define individual goals aligned with strategic priorities and the Regional MD - Provide ongoing performance, accountability, and continuous-improvement coaching - Identify training needs and contribute to team skill development - Ensure rigorous KPI and compliance monitoring, documentation, partner communication, performance reviews, and follow-up actions - Review team performance analyses and validate policy recommendations before escalation to the MD - Identify operational deviations and risks and recommend corrective actions - Act as the main relay between the Regional MD and the team - Coordinate collaboration between IDC Business Partners and Stations/ROMs - Centralize and structure business needs and report trends, capacity issues, partner risks, compliance issues, and organizational needs - Contribute to departmental strategic planning and participate in inter-departmental meetings - Harmonize processes and policies in line with Global IDC Compliance requirements - Implement monitoring and optimization tools and support KPI improvement for underperforming IDCs - Identify process-improvement opportunities and support new initiatives, technologies, and organizational changes - Support escalation, negotiation, mediation, and management of underperforming or non-compliant IDCs - Collaborate with Operations, HR,



and Legal on sensitive situations - Conduct regular station visits and maintain close relationships with ROMs and SMs - Serve as an internal reference for IDC best practices and promote Intelcom's partnership approach and values Requirements - Bachelor's degree in administration, business relations, management, logistics, or a related field and 8 to 10 years of relevant experience, OR Master's/MBA and 5 to 7 years of relevant experience - Experience in team management or supervision - Experience in partnership development, account management, or an operating environment - Knowledge of independent contractor models (strong asset) - Knowledge of small business challenges, strategic planning, and financial analysis - Entrepreneurial background (strong asset) - Experience in logistics or operations (asset) - Mobilizing leadership and organizational maturity - Strong analytical and data-driven capabilities using KPIs - Excellent communication and conflict management skills - Ability to navigate a matrix environment - Strategic thinking combined with rigorous execution - Strong relational intelligence Core Competencies Demonstrates expertise in team management, strategic planning, and performance monitoring, with a strong focus on KPI improvement and compliance. Capable of fostering partnerships and navigating complex organizational structures while driving continuous improvement initiatives. Highest-signal resume keywords - Team Management - KPI Monitoring - Strategic Planning - Performance Analysis - Conflict Management ATS Optimization Keywords Hard Skills - Data Analysis - Financial Analysis - Logistics Management - Operational Improvement - Compliance Monitoring Soft Skills - Communication - Conflict Management - Relational Intelligence - Leadership - Strategic Thinking Industry Keywords - Independent Contractor Models - Partnership Development - Account Management - Entrepreneurial Background - Matrix Setting Tools & Technologies - Monitoring Tools - Optimization Tools

📌 Regional Manager (Mississauga)
🏢 Jobtailor
📍 Mississauga