Drive customer engagement at Mako as a remote Customer Success Associate. Leverage your finance expertise and communication skills to delight clients throughout Canada.

Mako, a rapidly growing fintech organization, is in search of a Customer Success Associate dedicated to building robust customer relationships. In this role, you will track customer engagement with our SaaS platform, address their concerns, and identify cutting-edge automation solutions to enhance their business processes. Regular interactions and strategic reviews will ensure that clients achieve their goals with our technology.

Key Responsibilities:



• Engage and support customers to foster satisfaction • Assess customer platform usage and growth opportunities • Guide customers in implementing automation improvements • Conduct performance reviews to strategize actions • Collaborate with sales teams for upsell initiatives

Requirements: • Profound understanding of the finance and wealth sectors • Bachelor's degree in a relevant discipline from a significant Canadian university • Passionate communicator with client nurturing skills • Quick learner of technical details • French language ability preferred

Enhance customer success and fulfill your passion for finance with Mako’s innovative SaaS solutions.

📌 Remote Fintech Customer Success Associate (Winnipeg)
🏢 Mako Financial Technologies
📍 Winnipeg