Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

The Renewal Coordinator is responsible for managing the renewal lifecycle for existing customers to support retention and recurring revenue objectives. This role partners with customers, distributors, and internal teams to ensure seamless renewal execution, maintain accurate customer and contract data, identify and mitigate renewal risks, and deliver a positive customer experience.

Key Responsibilities

Manage assigned service renewals throughout the renewal lifecycle

Create and maintain renewal opportunities, quotations, and customer records

Collaborate with customers, distributors, and internal stakeholders to support renewal success

Monitor renewal activity and prioritize work using company systems and reporting tools

Maintain accurate customer, contract, and renewal information

Respond to and coordinate renewal-related inquiries and requests

Monitor incoming emails and execute relevant emails in a timely manner

Generate and review reports to support renewal planning and forecasting

Investigate, resolve, and elevate customer, process, and system issues as required

Support the implementation and continuous improvement of processes, systems, and operational practices

Contribute to customer retention, operational efficiency, and team objectives

Perform other duties as required

About You





Minimum 1 year experience in an inside sales or a client-focused role with direct responsibility for customer support, account management, data entry and order processing

Secondary education or equivalent certification in a business-related field is an asset

Experience working within a corporate CRM, CPQ and ERP application, preferably NetSuite

Experience with working with customizable products

Experience with small to mid size revenue account management

Functional experience with data management tools e.g., MS Excel

Proven ability to apply appropriate problem-solving techniques

Excellent organizational skills with strong attention to detail and ability to manage multiple priorities effectively

Proven ability to work independently with minimal supervision

Skilled in prioritizing tasks, troubleshooting issues, and maintaining productivity

Clear communication, both written and verbal with strong interpersonal skills

Total Rewards

At Blackline Safety, we offer more than just a job - we offer a career with purpose.

Our Total

Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:

Competitive base salary and annual compensation review





Comprehensive health and dental benefits*

Mental health and wellness support

Flexible work arrangements and hybrid work model for eligible positions

Paid vacation, personal and sick days*

Professional development opportunities

Education funding A team-oriented, inclusive, and mission-driven culture

Exclusive access to perks and discounts A flexible 'Dress for Your Day' environment

Eligibility and coverage vary by employment type and region

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, please contact us at [email protected]. We are committed to ensuring an accessible and equitable experience for all candidates.

Unauthorized Recruitment Communication Alert

We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.

Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.

📌 Renewal Coordinator (Winnipeg)
🏢 Blackline Safety
📍 Winnipeg