Posted Tuesday, August 18, 2026 at 10:00 AM | Expires Monday, August 24, 2026 at 9:59 AM

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department. This is a full-time hybrid position working 8-hour shifts, 5 days per week. Availability to work weekends, evenings, and statutory holidays is required.

Responsibilities

Acts as a key point of contact for Central Reservations, responding to and processing reservation inquiries by phone, e-mail and fax

Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures

Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns

Drafts correspondence and coordinates related materials

Maintains accurate and organized files and records





Demonstrates a customer service attitude with ambassadors, as well as toward external vendors and contacts

Other duties as required

Skills/Knowledge/Experience

Secondary School Diploma

1-2 years of related experience with at least 6 months in a customer service role

Proven ability to learn and operate new technologies

Advanced communication, interpersonal, and customer service skills

Some experience with conflict resolution required

Intermediate level in the use of MS Office Suite

Understands/speaks a different language is an asset

Knowledge of hotel reservation systems an asset

Previous experience in the hotel industry an asset

Exemplifies Coast’s core values and enjoys working in a culture of accountability

Able to work a versatile schedule which includes evenings, weekends and holidays - Shifts will include evenings Saturday and Sunday.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities& more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.

If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants

Only those selected for an interview will be contacted

📌 Reservations Agent (Winnipeg)
🏢 Coast Hotels
📍 Winnipeg