Route Service Representative - UniFirst Canada - ( 2604174 ) Description

At UniFirst Canada, we Always Deliver — for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care.

This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route. You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you’re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.

What Your Role Entails

Manage an Assigned Route

Serve as the primary point of contact for customers, delivering and picking garments and products daily.

Support Daily Operations

Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.

Deliver Consistent, Reliable Service:

Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.

Grow Customer Relationships

Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.

Drive Sales Growth

Identify upselling opportunities and grow your route, increasing your earning potential.

Represent UniFirst on the Road:

Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.

Engage in a Physically Active Role:

Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.

Contribute to Service Excellence

Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.

Maintain a Predictable Schedule

Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust.

Core Competencies

Customer-Centric Mindset & Relationship Building:

You consistently deliver outstanding service that exceeds expectations,



building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.

Time Management, Route Efficiency & Safety Awareness:

You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care.

Dependability, Problem-Solving & Professional Communication:

You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth.

Sales & Upselling Mindset:

You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time.

Why You’ll Enjoy This Role

Consistent Customer Connections

Service the same set of customers on your dedicated route, building trust and strong, long-term relationships.

Earning from Day One

This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.

Make a Direct Impact

Be the face of UniFirst for your customers—delivering great service, resolving issues, and helping their businesses succeed.

Qualifications What You Bring to UniFirst

Driver’s License & Safe Driving Record:

Must be at least 21 years of age with a valid driver’s license, a clean driving record, and reliable transportation. Must meet all Ministry of Transportation requirements.





Educational Requirements

High school diploma or CAEC is required.

Strong Customer Service Skills

Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.

Relevant Experience

Prior experience in customer service, route sales, or delivery, roles is a plus!

Tech-Savvy:

Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.

Physical Stamina

Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

You Will Benefit From

Competitive Compensation: Competitive wages, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.

Training & Development: Formal training through our SCP program to set you up for success as an RSR

Career Development: Continuous training and growth opportunities

Company Culture: A supportive and inclusive workplace rooted in a strong sense of community

Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends

Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Join UniFirst for a Rewarding Career At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!

About UniFirst UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.

Primary Location Work Locations 747 - Etobicoke, ON 348 Rexdale Blvd Etobioke M9W 1R6

Organization Job Employee Status Regular

Job Level Shift 1st Shift

Schedule Full time

Job Posting Aug 12, 2026, 8:28:55 PM

UniFirst Corporation is an EEO/Affirmative Action Employer M-F-Disability-Vet

📌 Route Service Representative - UniFirst Canada (Winnipeg)
🏢 UniFirst
📍 Winnipeg