Provide essential digital support in the role of Salesforce Support Specialist at Canada Life. Engage with users and help them optimize their use of technology in a vibrant workplace. This one-year contract position is perfect for individuals passionate about technology and customer service. You will become an expert in Canada Life's Salesforce system while assessing user needs and promoting best practices.

Your role includes troubleshooting, training, and capturing user interactions accurately. Key Responsibilities:

- Identify and troubleshoot Salesforce-related user issues
- Deliver training on system usage and best practices
- Maintain call/email details in the ticket tracking system
- Recognize trends and user feedback for improvements
- Provide exemplary service to a wide range of users Requirements:
- Experience in customer support or help desks preferred
- Proven analytical skills and ability to solve issues
- Excellent verbal and written communication skills
- Bilingual in French and English required
- Proficient in Microsoft Office applications Join Canada Life to make tech easy for users through proper support and training.

📌 Salesforce Support Specialist Position (Montreal)
🏢 Canada Life
📍 Montreal