Drive team success as Senior Operations Director at FCT, specializing in operational excellence and customer engagement. Shape the future of mortgage servicing today.

As a Senior Operations Director, you will steer daily operations while mentoring a team focused on high engagement. You will collaborate with internal and external stakeholders, ensuring a cohesive approach to operational challenges. This critical role aims to boost productivity and streamline workflows while maintaining a commitment to a diverse workplace.

Key Responsibilities:



• Provide strategic leadership for daily operational initiatives • Cultivate cross-departmental relationships for operational alignment • Supervise managers to enhance leadership effectiveness • Utilize data-driven decisions to improve efficiency • Streamline processes for optimized customer experiences

Requirements: • Minimum 10 years in management or operations • Business-related Bachelor’s degree preferred • Extensive knowledge of mortgage servicing operations • Experience in implementing innovative technological solutions • Robust communication for internal and external collaborations

Achieve excellence in operations and customer experiences as a vital part of the FCT team.

📌 Senior Operations Director FCT (Winnipeg)
🏢 FCT
📍 Winnipeg