Elevate your career at Marsh as a Senior Support Specialist focused on AI applications. Engage in hands-on support, troubleshooting, and collaboration to ensure optimal application performance in a hybrid model. In this role, you will drive success by supporting production and business applications with an emphasis on AI systems.

With over 7 years of experience, your expertise in AI application support, including monitoring and troubleshooting, will be crucial. Your collaboration with stakeholders provides the foundation for effective solution implementation and ongoing improvements. Key Responsibilities:

- Monitor application health and manage incident tickets
- Facilitate user support and triage requests effectively




- Analyze and troubleshoot software usability issues
- Conduct root cause analysis for critical incidents
- Communicate timely updates on ticket status Requirements:
- Degree in Computer Science or IT
- 7+ years in application support, with 2+ years in AI
- Hands-on experience with modern technology stacks
- Familiarity with API principles and monitoring tools
- Robust analytical and debugging skills Your commitment to AI systems support and your proactive troubleshooting skills are essential for driving success at Marsh.

📌 Senior Support Specialist for AI Applications (Montreal)
🏢 Marsh
📍 Montreal