Lead and inspire your team at RBC in Montreal as a Senior Team Lead for Currency Operations. Focus on accuracy, efficiency, and ensuring Service Level Agreements are met every day. This leadership position involves managing a team of 12-16 employees to resolve client and service partner issues effectively.

You will be responsible for maintaining communication, coaching staff, and executing operational support. Your hands-on approach and decision-making skills will ensure seamless operations within the Currency Processing team. Key Responsibilities:

- Manage and mentor a team of 12-16 staff members
- Resolve escalated client and partner issues promptly
- Maintain communication and operational support for efficiency
- Champion coaching routines and team meetings
- Oversee staffing and training initiatives for continuous improvement Requirements:
- Minimum 2 years of team leadership experience
- Robust organizational and decision-making skills
- Familiarity with currency processes and BPS
- Excellent bilingual communication skills (English and French)
- Ability to thrive under pressure and adapt quickly Support your team and enhance currency processing efficiency at RBC in Montreal.

📌 Senior Team Lead Currency Operations Montreal
🏢 RBC
📍 Montreal